Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, 5 September 2007

There's always one

After much searching I discovered surveymonkey, a neat online questionnaire service that I'm now using to get user feedback. For a low monthly fee it provides everything I need to create and analyse almost any type of questionnaire I might need. The only problem is that it's only possible to complete the questionnaire on the web. And a large proportion of our users don't have access to the full web, just WAP on their phones. So I'm waiting for the mobile WAP version soon please ...

Here's some positive feedback so far:

  • "Simple, easy to use, new, useful, a great tool to keep in touch with my friends and socialize with new people in the real world"
  • "that you can talk to friends anythime you want"
  • "u can c if ur frends r near"
  • "I like it because u can chat with people all over the world and realize how many people r interested in alot things that u find interesting too!"
  • "EVERYTHING"
  • "i want mobile myspace type mobiluck but instead of browsing who is online i wanna browse who is in the night club im at or who is close by. would love to start smsing good lookin chicks who have just caught my eye"
  • "lets me chat to mates on msn"
  • "I like the concept of knowing who is near my location"
  • "how easy it is to use"
  • "its fun and co-roperative"
  • "its versatil"
  • "just unsubscribe me"
Oy, who wrote that last comment?! Oh well I guess we can't please everyone.

Monday, 27 August 2007

Clara is popular

Clara has been around for a while. She is a purchased copyright-free image, used initially to help us demonstrate in screenshots and press releases that you can use the bluetooth MobiLuck application to find pretty women. It was a natural step to transition her to the online WAP version, give her a profile and even virtually locate her either at our offices at MobiLuck or at a restaurant in Paris. But we didn't plan how we would respond to the hundreds of messages she is receiving in her mailbox asking for her phone number. So now she automatically replies to messages, saying: "Hi, you found me! Now you can have fun finding other people nearby and sending them messages. Just set your current location and see who else is around! You can also find places like bars and restaurant­s­ that are nearby too! If you get stuck, click on the ‘?’ tab in the top right of your screen. Good MobiLuck!"
Apart from saving me from hours of creative writing, it also helps explain the service to users.